Refund the order

Learn how to refund the order.

To refund the WooCommerce order with this Digital River extension:

1. Go to WooCommerce, click Orders, and then click the order which the customer wants to be refunded.

2. Choose the Request Refund from the Status dropdown and click Update.

You can only refund the order when the order status is Completed.

This extension listens to the order.charge.refund.complete event, which you can see on the Digital River Dashboard under Event logs. Once the plugin listens to this event, it marks the order as refunded.

If you try to refund the order which has a status other than Completed, you will see the following error message: