> For the complete documentation index, see [llms.txt](https://docs.digitalriver.com/woocommerce/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.digitalriver.com/woocommerce/1.0-1/user-guide/refund.md).

# Refund the order

To refund the WooCommerce order with this Digital River extension:

1. Go to **WooCommerce**, click **Orders**, and then click the order which the customer wants to be refunded. 
2. Choose the **Request Refund** from the **Status** dropdown and click **Update**.

{% hint style="info" %}
You can only refund the order when the order status is **Completed**.
{% endhint %}

<div align="left"><img src="/files/-M_LhMS2RehtvhZF6Anv" alt=""></div>

This extension listens to the `order.charge.refund.complete` event, which you can see on the Digital River Dashboard under **Event logs**. Once the plugin listens to this event, it marks the order as **refunded**.   &#x20;

<div align="left"><img src="/files/-MZnz_QXfVQ7vULwULbH" alt=""></div>

<div align="left"><img src="/files/-MZo--4XAMtAQyx4L2Az" alt=""></div>

If you try to refund the order which has a status other than **Completed**, you will see the following error message:

<div align="left"><img src="/files/-MZo-J800ODEX7_VYGVp" alt=""></div>