> For the complete documentation index, see [llms.txt](https://docs.digitalriver.com/woocommerce/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.digitalriver.com/woocommerce/1.0-1/user-guide/refund.md).
# Refund the order
To refund the WooCommerce order with this Digital River extension:
1. Go to **WooCommerce**, click **Orders**, and then click the order which the customer wants to be refunded.
2. Choose the **Request Refund** from the **Status** dropdown and click **Update**.
{% hint style="info" %}
You can only refund the order when the order status is **Completed**.
{% endhint %}
This extension listens to the `order.charge.refund.complete` event, which you can see on the Digital River Dashboard under **Event logs**. Once the plugin listens to this event, it marks the order as **refunded**.
If you try to refund the order which has a status other than **Completed**, you will see the following error message:
---
# Agent Instructions
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## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:
```
GET https://docs.digitalriver.com/woocommerce/1.0-1/user-guide/refund.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.
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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.