Refund a payment

Learn how to refund a payment

In order to refund a payment, the item(s) to be refunded must have first been fulfilled by Digital River.

Refund a payment

To refund a payment, add a Refund transaction to the Digital River payment with the amount you wish to be refunded. Partial refunds are supported.

Refunds can also be requested in the Digital River dashboard or via the Digital River API.

Understand the refund outcome

A Refund transaction initially has a status of Pending. Once the refund request is processed, it is updated to either Success or Failure depending on the result of the Digital River refund.

The interactionId of the Refund transaction is set to the idof the Digital River refund so that you can reconcile these two if needed.