Step 16: Configure the From email address

When sending an email, Salesforce usually puts the current user's email address as the sender's address. This is OOTB behavior. Your business may, however, require you to use an organization-wide email address (for example, support@acme.com) regardless of the user who actually sends the messages.

When defining an organization-wide email address, note the following:

• The organization-wide email address must match the email address for the system email specified in the Digital River app. If they don't, the system assigns the email address of the user who applied the changes to as the From address, not the generic or role-based email address.

• The Digital River app allows you to configure the From email address for system email.

Setting the From email address for system-generated email

To change the default From address for the system email and changed the OOTB behavior:

1. Click Setup and select Setup from the dropdown list.

2. Type Organization-Wide Addresses in the Quick Find field and then click Organization-Wide Addresses.

3. Click Add next to User Selectable Organization-Wide Email Addresses.

4. Type a name (for example, Acme Support) you want to associate with the email address in the Display Name field.

5. Type the email address (for example, support@acme.com) you want to use in the Email Address field.

6. Select the Allow All Profiles to Use this From Address option to make it available to all profiles.

7. Click Save.

Setting the From email address in the Digital River app

To specify the From address system email in the Digital River app:

1. Click App Launcher .

2. Type Digital River App in the Search apps and items field and click Digital River App.

3. Type the email address you used to set the From address for system-generated email (for example, support@acme.com) in the From Address for System Emails field.

4. Click Save.