400 Bad Request

Understand the 400 Bad Request error codes.

The limited token is invalid, expired, or revoked. Provide a valid token and try again.

dr_limited_token_invalid

The limited token is invalid, expired, or revoked. Provide a valid token and try again.

invalid-keyword-expression

Invalid keyword expression [expression entered]. Provide a valid keyword expression and try again.

invalid-request

The system cannot validate the request for one of the following reasons:

• A comment is missing. Provide the comment and try again.

• Invalid page size. The value must be positive, non-zero, and less than 100000.

• Invalid payment method type for this request. Provide a valid payment method type and try again.

• The Return object is missing. Provide the Return object and try again.

• The return reason is missing. Provide the reason for the return and try again.

• The line items to return are missing. Provide the line items to return and try again.

• The line-item quantity IDs are missing. Provide the line-item quantity IDs and try again.

• The specified quantity to return is invalid. The number must be greater than zero and less than or equal to the number of items eligible for return. Specify a valid quantity to return and try again.

• The system cannot parse the request because the request is not valid. Provide a valid request and try again.

• The line-item ID is missing. Provide the line-item ID and try again.

• The value in the input field contains sensitive data (for example, a credit card number). The subcode for this error is sensitive-data-detected. Remove the sensitive data and try again.

The possible error descriptions are as follows:

• The request was invalid and could not be parsed by the system. The request format was invalid. Correct the request format and try again.

• Invalid or Missing Request Content There is a missing parameter or property in the request. Provide the missing parameter or property and try again.

• The specified subscription information is invalid and cannot be parsed. The subscriptionInfo block in the lineItem block is invalid. Correct the subscriptionInfo block and try again.

• Terms cannot exceed a length of 4000 characters. The length of terms in the subscriptionInfo block cannot exceed 4000 characters. Correct the length of the term and try again.

• The specified chargeType is invalid, the accepted values are customer_initiated, merchant_initiated and moto. The chargeType attribute is invalid. The accepted values are customer_initiated, merchant_initiated, and moto.

• perpetualUnitPrice must be provided for product id: {productId} The perpetualUnitPrice is required in the request.

• {property_name} cannot exceed a length of {length_consttraint} characters. The property names cannot exceed the maximum length. Correct the property and try again.

• The quantity must be a valid integer value. The quantity is not a valid integer value. Provide an integer value and try again.

• Use either salePrice or itemPrice. Either the salePrice or itemPrice is required.

• Overriding item-price is not enabled. Overriding the item price is not allowed for this site.

• The price override currency must be identical to the user session currency. The price override currency must be the same as the user session currency.

• The specified custom attributes are invalid and cannot be parsed. The format of the custom attributes is invalid. Correct the format of the custom attributes and try again.

• The subscription overrides expiration date is not valid. The expirationDate format is invalid. The format should be yyyy-MM-dd'T'HH:m:ss.SSS'Z'.

• The subscription overrides activation date is not valid. The activationDate format is invalid. The format should be yyyy-MM-dd'T'HH:m:ss.SSS'Z'.

• The subscription overrides perpetual unit price is not valid. The field perpetualUnitPrice should contain both currencyCode and amount.

• Perpetual unit price currency [{perpetual unit price currency}] is different from user currency [{user currency}]. The perpetual unit price currency cannot be different from the user's currency.

• Perpetual unit price cannot be less than or equal to 0. The perpetual unit price cannot be less than or equal to 0. Correct the value for the perpetual unit price and try again.

• Subscription expiration date [{expiration date}] should be 24 hours later than the order submission date. The subscription expiration date should be 24 hours after the order submission date.

• Subscription expiration date [{expiration date}] should be later than the subscription activation date [{activation date}]. The expiration date of the subscription should be later than the activation date of the subscription.

• Attribute name or the value is missing. Some attribute names or values are missing. Provide the missing attributes or values and try again.

• Invalid input value for (field name). The input value for the specified field is invalid because it contains sensitive data.

INVALID_RETURN_REASON

The Return reason is invalid. Provide a valid return reason and try again.

LINE_ITEM_CANNOT_BE_RESOLVED

• Cannot resolve line item for the specified line-item ID. Verify the specified line item ID is correct and try again.

• The line item had a problem while fetching the expiration date for the specified line-item ID.

LINE_ITEM_EXPIRATION_DATE_EXCEEDS

The line item exceeds the return window for the specified line-item ID. The specified line item cannot be returned through the self-service Returns API.

LINE_ITEM_HAS_LINE_LEVEL_SATISFACTION_REFUND

The line item has a line-item level satisfaction refund for the specified line item ID. The line item is not eligible for a self-service return.

LINE_ITEM_IS_LINKED_TO_SUBSCRIPTION

The line item is linked to a subscription. Cannot process the return for non-physical items.

LINE_ITEM_IS_NOT_PHYSICAL

The specified line-item ID is not physical. Cannot process the return for items that are not physical.

LINE_ITEM_QTY_IDS_ARE_INVALID

The line-item quantity IDs are not associated with the specified line item. Specify the correct line item quantity IDs for the specified line item and try again.

LINE_ITEM_QTY_IDS_MISSING_FOR_PARTIAL_RETURN

The line-item quantity IDs for this partial return are missing. Specify the line item quantity IDs to include in the partial return and try again.

LINE_ITEM_QTY_IDS_NOT_ELIGIBLE_FOR_RETURN

Specified line-item quantity IDs are not eligible for return for the specified line-item ID. Verify the specified line-item quantity IDs are correct and try again if they are incorrect.

LINE_ITEM_QUANTITY_TO_RETURN_IS_MORE_THAN_ALLOWED

The quantity of line items to return is greater than the expected return quantity for the specified line-item ID. Specify a valid quantity of line items to return for the specified line-item ID and try again.

NO_LINE_ITEM_PRESENT_IN_REQUISITION

The request contains no line items. The request must contain at least one line item. Include at least one line item in the request and try again.

NO_RETURN_REASON_CONFIGURED

Return reasons for the specified order ID are missing. Provide the reasons for the returns and try again.

NULL_RETURN_REQUEST

The return request cannot be null. Ensure the request is not null and try again.

ORDERID_CAN_NOT_BE_RESOLVED

The system cannot resolve the specified order ID for the order. Provide a valid order ID for the order and try again.

PARTIAL_PRODUCT_COMBINATION_RETURN

The shopper wants to return part of a product combination. The shopper must return all components within the product combination. Return all line items associated with the product combination for the specified requisition ID.

password-failure

The provided password failed authentication for one of the following reasons:

• Password must be between 8 - 32 characters.The length of the password must be between 8 - 32 characters.

• Password must include three of the following: Upper case letter, lower case letter, numbers and the special characters: !@#$%^*~:;&><[]{}|-_+=? –Provided password shall follow the password rule.

• Password must be alpha-numeric. Provided password shall follow the password rule.

REQUISITION_HAS_ORDER_LEVEL_SATISFACTION_REFUND

The order has an order-level satisfaction refund for a specified order ID. If an order has a satisfaction refund applied against it, the line items within that order are not eligible for return.

REQUISITION_NOT_ELIGIBLE_FOR_RETURN

The specified order ID is not eligible for return. The requisition is in a state that does not allow a return to occur.

RETURN_PROCESSING_ERROR

An error occurred while processing the return for the specified order. Ensure the information is correct and try again.

RETURN_QUANTITY_CAN_NOT_LESS_THAN_ONE

Line item return quantity must exceed 0 for the specified line item. Specify a number greater than zero and less than or equal to the number of eligible items for the line item return quantity and try again.

SITE_DOESNOT_ACCEPT_RETURN

The site does not accept returns. To enable returns for a site, contact your Digital River Representative.

UNABLE_TO_RESOLVE_SITE

The system cannot resolve the specified order ID for the order. Specify a valid site for the specified order ID.

validation-error

The system cannot validate the request for one of the following reasons:

• The site does not accept the return.

• The order is not in a returnable state.

• The return window expired for the specified product.

• The requested return quantity is greater than the eligible quantity for the line item.

• The total product quantity for the current subscription plan and midterm change exceeds the product quantity restriction.

• The total product quantity for the current subscription plan and midterm change is below the product minimum quantity restriction.

• Cannot return the specified line item through the self-service Returns API.