LogoLogo
Connectors
Adobe Commerce Extension 2.4.0
Adobe Commerce Extension 2.4.0
  • Adobe Commerce Extension 2.4.0
  • Introduction
    • How it works
    • Features
    • What's new in version 2.4.0
  • Install the Digital River Extension
  • Configure the Digital River Extension
    • Step 1: Retrieve API credentials
    • Step 2: Configure the Digital River admin settings
    • Step 3: Create a webhook
    • Step 4: Configure the payment method settings
    • Step 5: Configure other store settings
    • Configuring taxes
    • Configuring products
    • Enabling landed costs
    • Refunding landed costs
    • Terms of sale, privacy policy, and acceptance
    • Configuring a second website, store, or store view
    • Regulatory fee support
    • Managing United States tax certificates
    • Supporting a fixed price bundle
    • Enabling Magento's Purchase Order payment method
    • Digital River columns in the Magento Admin UI
    • Shopper experience
      • Saving payment methods
      • My Account page
      • Store credit
      • Gift Cards
      • Tax identification numbers
      • VAT invoices and credit memos
      • Use wire transfers for order refunds
  • Test the Digital River Extension
  • Troubleshooting and maintenance
  • Support
  • Appendix
Powered by GitBook
On this page
  1. Configure the Digital River Extension
  2. Shopper experience

Use wire transfers for order refunds

Learn how to use wire transfers to refund orders.

PreviousVAT invoices and credit memosNextTest the Digital River Extension

Last updated 2 years ago

Configure wire transfer refund method

Initiate this type of refund by using the Credit Memo feature in the Adobe Commerce Admin UI – just as you would for orders paid with any other payment method.

When starting the refund process, you see a note advising that the refund cannot be processed until you have provided the needed bank details.

To complete the refund process with the Credit Memo:

  1. Look up the order you want to refund on the storefront, either on your My Account page (for authenticated shoppers) or the Order Lookup page (for guest shoppers).

  2. On the Refunds tab for your order, you are provided with a link to Provide information that Digital River needs to complete the refund.

  3. Click Provide information to open an overlay module (with secure .js fields) that lets you enter and submit your bank information.

  4. Fill in the bank information as requested.

  5. Click Submit. Once this information is received by Digital River, the refund will be processed.

Note: It may take up to 3 minutes for the Provide information link to appear. Additionally, when the refund.pending_information webhook is received, it triggers a refund_pending_information event in Adobe. You can use this event to trigger an email to be sent to shoppers to let them know they need to provide additional information in order to process the order refund.