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  • BigCommerce Prebuilt Checkout solution
  • Introduction
    • Supported countries
    • General workflow
    • BigCommerce features
    • Requirements
  • Use Digital River Prebuilt Checkout with BigCommerce
    • Create a BigCommerce API Key
    • Install and configure the Digital River script
    • Create the Prebuilt Checkout configuration
    • Create Digital River webhooks
    • Configure your products
    • Understand the Prebuilt Checkout workflow
    • Populate shipping methods in Checkout
    • Viewing post-order details
    • Fulfilling products
    • Generate refunds
    • Generate cancellations
  • Support
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Support

Have a problem? We can help!

Last updated 7 months ago

If you encounter errors, issues, or defects in implementing the Digital River app for BigCommerce, contact the system integrator or partner who installed it.

If you have a defect with the app’s functionality, go to to send an email, start a chat, or call 888-699-8911 opt 1. Include the following information:

  • System Integrator or Partner’s contact information

  • A description of the issue (with a transaction ID if available)

  • Detailed reproduction steps

For all other questions or inquiries, contact your Digital River representative.

https://support.bigcommerce.com/s/contact