# Support

If you encounter any errors, issues, or defects with your implementation of the Digital River App, contact your System Integrator or Partner.

If you believe there is a defect with the core functionality offered by the app, go to <https://help.vtex.com/> or send an email to <vtex@digitalriver.com> with your:&#x20;

* VTEX install URL
* System Integrator/Partner’s information
* A description of the issue you are experiencing (with a transaction ID if possible), and detailed reproduction steps

For all other questions or inquiries, contact your VTEX representative.