VAT invoices and credit memos

Learn how shoppers can use VAT invoices and credit memo

Authenticated shoppers can find and download a PDF of their official VAT Invoices and Credit Memos on their My Account screen. Guest shoppers can use the Order Lookup screen to find and download a PDF of their official VAT Invoices and Credit Memos. As Digital River is the MOR/SOR, the official invoices must come from Digital River. To that end, the links on the Invoice and Credit Memo screens replace the standard Magento Invoice and Credit Memo display.

Note: It can take up to an hour after orders have been completed or credit memos given for the links to appear on these pages.

Invoices appear on the shopper’s Invoices tab.

Credit Memos appear on the Refunds tab.

You can find the shopper's invoices and credit memos on the Order Information page in the Magento Admin UI.

Use the following link to view mock PDF examples of a Digital River order invoice and a credit memo.

The VAT Invoice and the reports within the Digital River Dashboard show the final price of the order. Neither the VAT Invoice nor reports itemize any discounts or the amount paid by a specific payment method if the shopper used multiple payment methods.