Note: Store credit is only available in the Adobe Commerce edition.
Shoppers can use Magento Store Credit to pay for all or part of an order processed by Digital River. Store Credit can be used in combination with multiple payment methods.
For orders paid with a combination of Store Credit and one of the other supported payment methods, the DR Payment Method will be listed as the non-Store Credit payment instrument (for example, PayPal). For orders paid entirely with Store Credit, the DR Payment Method will be CustomerCredit.
Refunding orders paid with Store Credit
Orders paid partially or entirely with Store Credit can be refunded through the normal Magento admin screens.
If a shopper pays part of the transaction with Store Credit and the other part with their chosen payment method, Digital River will always refund the payment method first.
Note: Digital River will never refund more than what the shopper paid using any payment method for the original purchase.
Refunding to Store Credit when the shopper paid using another payment method
When a shopper pays an order without Store Credit on the initial transaction, refunding to the shopper’s store credit account must be done per Digital River’s Guidelines and Best Practices.
The Magento Credit Memo page only allows refunds to the original payment methods used on the original purchase.
You can return Store Credit to the shopper’s account by adding it directly to their account from the Customer’s Admin page in the Magento Admin UI.
