Refunding landed costs

Learn how to refund landed costs.

You can refund landed costs to the customer without refunding the items from the Credit Memo page of the Magento Admin UI. It works like any other refund.

You can refund duty fee partially or entirely by entering the desired refund amount in the Refund Duty Fee field.

You can only refund taxes at the order level for the full amount. To refund taxes select the checkbox to the right of IOR Tax.

Note: Once you have issued an adjustment refund for an order, continue to issue adjustment refunds for all subsequent requests as a best practice. For more information, refer to Issuing refunds.