Returns

Learn how to manage returns coordinated by Digital River and third-parties.

In the Digital River API, how you manage returns depends on whether Digital River coordinates your returns or whether you've assigned the return process to a third party.

In both cases, once the return is accepted, you can issue refunds on the order.

Digital River coordinated returns

For Digital River coordinated returns, you use the Fulfillment Returns API to initiate the return process. Before creating a fulfillment return, you should ensure the relevant items have shipped. And before you issue any refunds, make sure you've consumed the return accepted event.

Third party coordinated returns

For third party coordinated returns, you should use the Returns API to notify Digital River of successfully processed full and partial returns.